After I was a younger man, I found a magic trick. I discovered that by listening patiently and remaining calm, I might convert offended callers from enemies into buddies throughout a single fraught telephone dialog.
Seems, I had merely reinvented the wheel. One of many twentieth century’s best psychologists found that trick lengthy earlier than I used to be born. His title was Dale Carnegie.
It’s a reputation that evokes cynicism. Though his finest recognized work, Methods to Win Pals and Affect Individuals, has received numerous acolytes, from the outset his detractors noticed him as little greater than a proselytizer for sycophancy. Worse, they blamed him for a supposed shift within the nation’s enterprise tradition from Puritan rectitude to shallow likability, and from character to character. One critic, writing about Arthur Miller’s Demise of a Salesman, argued that Carnegie’s ebook was simply the kind of factor which may